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Privacy Policy

Welcome to GENTLE METAL LIMITED. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

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This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.gentlemetal.com (the "Site"). Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

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1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when you choose to participate in various activities related to the Site, such as contacting us through our inquiry forms.

  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

  • Financial Data:  Financial information, such as data related to your payment method, that we may collect when you purchase, order, or request information about our services from the Site.
     

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Respond to product, service, or customer support inquiries.

  • Fulfill and manage purchases, orders, payments, and other transactions related to our gold/precious metal services.

  • Deliver targeted marketing, service updates, and other promotional information regarding GENTLE METAL LIMITED.

  • Monitor and analyze usage and trends to improve your experience with the Site.

  • Prevent fraudulent transactions and protect against criminal activity.
     

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and customer service.
     

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
 

5. Your Data Protection Rights
Under the PDPO, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you.

  • The right to request the correction of inaccurate personal data.

  • The right to object to or restrict our processing of your data.

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